As every one of my clients has heard at one time or another, I plan on writing a book some day, and it’s going to have a chapter entitled “management spends 95% of its time on the 5% of its employees that provide the least value.” I will certainly need a more pithy chapter title at some point, but be patient with me for now. Some time into our discussions, people eventually nod their heads and say “yes, that’s true,” and then often launch into a conversation about the number of times that has happened to them. Unbeknownst to them (but beknownst to us!) we are now adding on to the time we’ve wasted on those same people, well after they are gone. The corollary to the chapter title is an exercise in simple math, which breaks down to: “we spend almost no time on our best people.”
I could just stop there.
But I won’t.